Mold In The Vents - Testimonial

Rosemary and Richard wrote us the following letter describing their experience with some moldy vents, and how our team helped them. If you are experiencing a similar situation, please do not hesitate to contact us.

    To Whom it May Concern:

An extensive mold remediation was just completed in our house and as scary as that is to be told you have black mold throughout your entire vent system, who knew, that one call to Cousino [Medical Services] would take care of it all.

As soon as it was discovered (May 14th) we discontinued the furnace (still some cool nights at the time) and air conditioning (sweltering Heat Wave that week) as we didn't want any more contamination then we already had.

As soon as Mike Stevens and NeCole came, they assessed the situation and explain everything they discontinued the humidifier (that was thought to be the problem) put filters in all 14 registers and turn the air back on. We felt they were a Godsend. We are so very thankful for them. 
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Since the assessment/analysis had already been done by the Wonder makers, the first step was out of the way. Submitting it to our insurance looked fruitless and with the estimate that was quoted seemed more than fair, we were so happy to get started on what seemed to be an enormous job.

In comes NeCole with her professional, efficient, tidy, wonderful crew (Heidi, George, Katie, & Nick) they were all so good! They immediately began the prep that included a track free path to the containment room and coverings over everything. Running it like a well-oiled machine all went like clockwork. Removing the mold contaminated vent system was done under a completely isolated system. HEPAvac sprayed and cleaned the entire house on their hands and knees. Ladder, and whatever it took, tore down and replaced everything and did an amazing, wonderful job.
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We cannot tell you in enough words how you Mike and NeCole and your crew are so appreciated in more ways than you'll ever know. In the days where greed, fraud and dishonesty run rampant, to know that there are such honest hard-working caring people that take pride in their work please know how very much you are appreciated.

Sincerely,
​Rosemary & Richard K.